healthcare software system
One of our large hospitals needed a way to manage patients, vendors and applications. We needed to create our own way of authenticating users.
Role: Designer.
Worked with team Lead: Davor Anic
Building a powerful software system for patients, with usability at the forefront.
This is a highly intuitive software for finding patients, managing connected applications to a hospital, managing users in the hospital and primarily an authentication software (exp: signing in with your google acct.)
My role in this was taking the past user research from a former designer, and utilizing it to create the first round of ideas for the behavior of the system. Then I worked with a new team lead to create further iterations. The result: a beyond powerful product that is streamlined and made for multiple entry point users.
KEY SOLUTION ELEMENTS
systematic
This is a software with three experiences (vendors, root admin and hosptial admins). It was going to create a vast variety of user needs. We needed to create a system with reusable components, consistent page structure and multiple forms.
simple..but efficent
This software is complicated, users needed predictable patterns in the interface to do their jobs quickly and efficently.
informative
Keeping the user as informed as possible was key. What information were users looking for? How do we translate those needs into efficient components?
this is the process of DESIGNING:
A software system that caters to the user.
FIRST UI EXPLORATIONS
My initial concepts were much visually brighter and had more variety in components than the final product. Coming from the field of graphic design, “pulling the user in” with bright engaging colors and friendly fonts was the forte. You’ll see in the next section why this concept didn’t work out and ultimately I was met with resistance from our lead designer to simplify and present a more appropriate solution for the healthcare fields existing products.
After consideration of the user, the concepts still prioritized search (looking up patients is one of the main functionalities) and had a flexible and powerful search engine. It was a simple interface with a very complex system library behind it, serving dozens of very technical pages.
USER FEEDBACK
The dev team began building some pages to get user and client feedback.
After getting the feedback we discovered pushback on some design elements, the users felt distrust in the system.
Reviewing the user feedback we concluded the distrust originated because this software existed in a conservative field (healthcare) the bright colors felt inappropriate and out of place.
There was also confusion for users in the flow when they found their desired patient. Notes such as: “difficult to understand internal navigation” and “confusion about changing page structure” inspired a complete re-think of ui direction.
IMPLEMENTING USER FEEDBACK
This revision fits the users needs much better in terms of expected look and feel of this industries software. It felt much more appropriate for the user than the previous ideas. It features minimalistic UI that matches the very simple functionality of the software. The pattern of this UI is much more familiar to the user which lead to a more successful navigation for the user.
POWERFUL COMPONENTS
Our team created a modular system that would be flexible to work with an array of hospital needs. We began by breaking down the basic necessities of user actions and using atomic design for a powerful system that’s flexible with endless consistent design.